Returns

According to the Statement of the Act of Law of March 2, 2000 on the protection of consumer rights and liability for damage caused by a dangerous product, the Customer may withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods by sending a completed declaration.

LINK TO DOWNLOAD THE DECLARATION

The goods are returned unchanged. The return should take place immediately, not later than within 14 days from the date of withdrawal from the contract.

Returned goods should be packed in a way that ensures no damage to the shipment in transit.

Goods manufactured for specific orders (according to customer guidelines) such as:

Colored cables cut to size lamps, sconces painted in a selected color, lamps, sconces produced according to the order, custom garlands

they are not refundable.


The Bylight Store will refund the value of the order together with the delivery costs immediately, however not later than 14 days from the date of withdrawal by the Customer from the sales contract.

The cost of sending back the Goods and packaging is covered by the Customer.